Shipping & Return Policy
Everything you need to know about ordering, shipping, and returns
Shipping Information
Processing Time
1-3 Business Days
Orders placed before 12:00 PM EST ship fastest. Weekend orders process on Monday.
Delivery Time
3-5 Business Days
Weekday deliveries only via USPS and UPS. Time varies by location.
Shipping Costs
$4.95 Standard
FREE over $125FULL REFF
Continental U.S. and international available. Contact us for international shipping rates.
Return & Exchange Policy
Current Season Items
Full-priced merchandise
7 Days
Full Refund10 Days
Store Credit
Requirements:
- Items must be unworn and unwashed
- Include original tags and packaging
- Provide proof of purchase
Final Sale Items
No returns accepted
Final Sale includes:
- Sale items
- Special offer purchases
- Previous season items
- Coupon purchases
Exchange OR Store Credit
Based on availability, online or in-store
How to Return Items
Mail Returns
Step 2: Ship to:
PastelAttention: Pastel Returns
661 South 11th Street
Newark, NJ 07103
Return shipping: $6.99 or use traceable shipper (UPS recommended)
In-Store
Exchanges Only
Bring current season online orders to any retail location for exchange based on availability.
Processing time: 5-7 business days for online returns
Quick Answers
Can I cancel my order?
Yes, if it hasn't shipped yet (usually 1-2 business days). Call us immediately.
International shipping?
Yes! Contact us first for shipping rates and delivery options to your country.
